Velory’s management team has developed this quality policy to govern operations to ensure quality. Quality is key to our business because we value our customers. We strive to provide:
- Small and Medium-sized businesses with products and services that meet and exceed their expectations
- Brands with relevant small and medium-sized business customers acquired through high quality sales
- Partners with supplementary products and services to broaden their portfolio and improve their offering to their customers.
We are committed to continuous improvement and have established a Quality Management System that provides a framework for measuring and improving our performance and are committed to complying with all statutory and regulatory requirements.
We have the following systems and procedures in place to support us in our aim of achieving an NPS of 75 across partners and continuous improvement throughout our business:
- Monitoring of customer feedback
- Monitoring of supplier performance
- Customer complaints procedure
- Employee continuous professional development
- KPIs that reflect our business aims
- Biannual audit of quality management system
- Annual management review of quality management system
Johan Lilja - Founder & CEO